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Gregg Patterson's Reflections on the Club Experience – An Anthology of White Papers and Essays.

2015 Chapter & CMAA Calendar
Dick Haugen was presented with a plaque honoring is achievement of having reached his 25 year anniversary at the North Oaks Golf Club prior to his retirement at the end of last year by Chapter President Michael Bohnert. This plaque is presented to CMAA members that have been in a management position at their former or current clubs for at least 25 consecutive years.

Dick has been a CMAA member since 1987. His 25 year achievement was announced at the World Conference Opening Business Session on March 9th in San Antonio, Texas. Haugen served as President of our Upper Midwest CMAA Chapter in 2000 and 2011.
Jake Hawley Is Latest Certified Club Manager
Lafayette Club Executive Chef Jake Hawley (center), CCM, receives his CCM Certification plaque from Chapter President Michael Bohnert (left) and Past President Scott Bremer, CCM, CCE at the January Chapter meeting. Jake passed his Certified Club Manager Certification exam in November 2014.

The Upper Midwest Chapter has 18 members that have earned their CCM certification and 5 of those members have earned their Certified Club Executive certification.
2015 Upper Midwest Chapter Board of Directors Introduced At Recognition & Awards Dinner
The Chapter's 2015 Board of Directors was introduced at the annual Awards & Recognition Dinner on December 9th at the Minneapolis Club. From left to right,
  • Board member Tom Olson-General Manager-St. Cloud Country Club
  • Secretary Bridget Eckert, CCM-Food & Beverage Manager-Hazeltine National Golf Club
  • President Michael Bohnert-Assistant General Manager-Brackett's Crossing Country Club
  • Vice President & Treasurer Joel Synstelien, CCM-Controller, Director of Club Operations-Mendakota Country Club
  • Board member Gus Gustafson-General Manager-Woodhill Country Club
Past President Scott Bremer (not pictured), CCM, CCE is an Ex Officio member of the 2015 Board of Directors.
Upper Midwest 2014 Chapter President Recognized
2015 Chapter President Michael Bohnert (left) presents 2014 President Scott Bremer, CCM, CCE with a plaque recognizing his service as the past year's Chapter President.
Retiring Chapter member Dick Haugen recognized for his Chapter service
Upper Midwest CMAA Chapter member Dick Haugen, (left) retiring General Manager at the North Oaks Golf Club, was honored for his 27 years of CMAA membership. Haugen served as Upper Midwest Chapter President in 2000 and 2011 as well as numerous committee chairs and leadership positions in the Chapter. Shown presenting his retirement plaque is 2015 Chapter President Michael Bohnert.
Golf Challenge Platinum Sponsors Recognized for Their Continued Support
Board member and Golf Challenge Chair Tom Olson (left) presented Club Car of Minnesota with their plaque recognizing them for their 5th year as a Platinum Sponsor of the Chapter's annual fund raising Golf Challenge. Shown with Olson are Andy Hockmuth and Drew Eckstrom

The 2014 Golf Challenge, played at the Town & Country Club on October 6th, raised over $60,000. Proceeds from the event go to support the Chapter's numerous education initiatives for Chapter members and members of the CMAA Student Chapters at UW Stout and South Dakota State University.

The Chapter also made a donation to Bridging this year, for the 10th consecutive year. This year's donation was $16,275. Bridging is a charitable organization in the Twin Cities area that provides household items for families in transition. The Upper Midwest Chapter has donated over $220,000 over the past 10 years to Bridging.

US Foods was recognized for the 2nd consecutive year of Platinum Sponsorship of the annual Golf Challenge. Shown with Tom Olson, board member and Golf Challenge Chair, were US Foods representatives Tracy Bachul, Rick Snyder and John Byrne.
UW Stout Student CMAA Chapter Members Receive Scholarships
Four students from the University of Wisconsin-Stout in Menomonie, Wisconsin were recipients of $1,000 scholarships. Each year the Upper Midwest Chapter awards scholarships to students from UW Stout as part of their sponsoring partnership with that CMAA Student Chapter. Recipients this year were (left to right) Andy Veith, Susan Schneider, Chelsie Hetke and Lisa Lofrano. Also shown with the scholarship recipients were Mark Bado, MCM, CCE, CMAA national board member and 2015 Chapter President Michael Bohnert.
Keys to Sustained Success at Interlachen Country Club
The Minnesota club that boasts strong ties to legendary names like Ross, Jones and Berg is keeping pace with the times through consistent planning and seamless management transitions.
It may be true that nothing succeeds like success. But even the most successful clubs will encounter critical periods when all that they have achieved can be put at great risk, if succession plans for their key managers are not properly designed and executed.

From its founding in 1909, Interlachen Country Club in Edina, Minn., just outside the city limits of Minneapolis, has always held a prominent place among the industry's biggest success stories. It built its standing early in its history through association with the biggest names in golf: Donald Ross was hired in 1919 to completely reroute and redesign the club's 10-year-old course; Bobby Jones then brought worldwide recognition to Ross' gem when he won the 1930 U.S. Open at Interlachen for the third leg of his Grand Slam; and five years later, a local girl and junior member of the club, Patty Berg, established the club's place in women's golf, too, when as a 17-year-old she staged a thrilling head-to-head challenge against Glenna Collett Vare, the top woman player of the time, in a 36-hole final of the 1935 U.S. Women's Amateur that drew record and highly enthusiastic crowds to Edina.

"The club has become what it is because it has always tried to be visionary and stay one step ahead," says Eric Dietz, CCM/PGA, the club's new GM/COO. "We have to continue to make sure that, while we're very aware of what's worked in the past, we don't ever lapse into being caretakers of the status quo, or operate with a ‘copy-and-paste' mentality."

For the complete article in the November edition of Club & Resort Business magazine go to
The Green Restaurant Association (GRA) is a national non-profit organization that was founded in 1990 to shift the restaurant industry toward ecological sustainability. The GRA has spent the last 20 years developing the world's largest database of environmental solutions for the restaurant industry. The GRA provides environmental consulting, education, and the only official standard for Certified Green Restaurants®.
The Club Managers Association of America (CMAA) is the professional association for managers at the country's leading clubs. Membership in CMAA affords managers unparalleled resources, professional growth and the most extensive and well-respected certification program in the club industry.

The comprehensive Lifetime Professional Development program enables managers to be proficient in CMAA's ten core competency areas:
1. Club Governance
History and types of clubs, membership types, bylaws, policy formation, board relations, chief operating officer concept, committees, committee relations, career development in clubs
2. Food and Beverage Management
Food and beverage trends, food and beverage service, menu development, catering sales and operations, theme functions, nutrition and wellness programs, dining room design, equipment, ordering, receiving, controls, inventory, wine and beverage operations and development, food and beverage training, personnel issues, sanitation, food and beverage technology.
3. Accounting & Financial Management
Accounting and financial issues, capital projects, strategic planning, uniform systems of accounting, audits, financial analysis, internal revenue service issues, cash flow and forecasting, budgeting, technology issues, business office organization, compensation and benefits administration, long- range financial planning.
4. Human & Professional Resources
Employee relations, employee communication, time management, recruiting strategies, hiring and selection, performance systems, training and development, progressive discipline and terminations, other legal issues, stress management, organizational development, labor issues, compensation and bonus programs, balancing job and family, pre-employment testing and performance evaluation issues.
5. Leadership
Motivation and teambuilding, coaching and developing others, building relationships, diversity, conflict management, strategic planning, delegation, problem analysis and decision making, improving performance, providing performance feedback, conducting performance discussions, professional image and dress, negotiation, member contact skills.
6. Membership & Marketing
Membership strategies, membership planning, club managers role in marketing and membership, membership satisfaction surveys, membership orientation programs, working with the membership committees, working with the media, newsletters, membership technology.
7. Golf, Sports & Recreation Management
Golf operations and etiquette, rules of golf, golf course maintenance, the role of the superintendent, grasses, turf, conditioning practices, budgets and forecasting, golf tournament operations, golf equipment, future trends in golf, environmental issues, junior programs, tennis operations, swimming pool management, yacht club facilities management, fitness center and spa management, locker room management.
8. External & Governmental Influences
Legislative influences, privacy, regulatory issues, club law, liquor liability, labor laws, immigration laws, internal revenue service, current legal issues affecting clubs, disaster preparedness.
9. Facilities Management
Preventative maintenance, housekeeping, security, insurance and risk management, clubhouse remodeling and renovation, lodging, energy and water management, laundry.
10. Interpersonal Skills
Active listening skills, effective writing skills, conducting oral and written presentations, promoting communication between departments, negotiation, actively seeking member and employee feedback, communicating ideas effectively with employees and members, expressing disagreements tactfully, seeking clarification, achieving positive working relationships, role modeling, and communication skills.
Additionally, CMAA has more club-specific resources available to enhance the operation of your club. If your general manager, assistant manager or other staff members are not actively involved in CMAA, please encourage them to contact CMAA today.
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